Friday, October 24, 2008

Miscommunication

The past two summers I worked in a large warehouse doing basic warehouse duties. Communication was essential between individuals and between departments. There were many instances where a miscommunication led to problems. One example that I can think of right now occurred when one worker misheard instructions from the supervisor on which type of product we were supposed to be shipping for that day. After several hours of doing the wrong product, the error was spotted. This cost the company quite a bit. After this incident, several steps were put into place to try to cut down on this communication. One thing that came about after the error was daily meetings between supervisors and employees. This gave an opportunity to clarify and questions for the work that was supposed to be done during the day. No major miscommunications happened the rest of the time I was there.

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